Last Updated: August 9, 2025
1. Introduction Welcome to shiftraa.com (the “Website”), owned and operated by Efforium Private Limited (hereinafter referred to as “Shiftraa”, “we,” “us,” or “our”). We are committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, in compliance with India’s Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Please read this policy carefully. By using this Website, you consent to the data practices described in this statement.
2. Information We Collect We may collect information about you in a variety of ways. The information we may collect on the Website includes:
- Personal Data: Personally identifiable information, such as your name, shipping/pickup/delivery address, email address, and telephone number, that you voluntarily give to us when you register with the Website or when you choose to participate in various activities related to the Website, such as requesting a quote or booking our services. This includes pickup and destination addresses, details of goods for relocation, contact person details, etc.
- Sensitive Personal Data (SPDI): We may collect financial information (such as bank account or credit card details) when you make a purchase or booking. We will always seek your explicit consent before collecting any Sensitive Personal Data or Information (as defined under Indian law).
- Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.
- Data from Mobile App: If you use our mobile application, we may collect information about your device type, ID, and your location, with your consent.
3. How We Use Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account.
- Provide our services to you, such as generating quotes, scheduling and executing relocation services, and providing storage solutions.
- Process your payments and refunds.
- Communicate with you regarding your account or bookings.
- Email you with promotional information about our products and services, with an option to opt-out.
- Comply with legal and regulatory obligations.
- Resolve disputes and troubleshoot problems.
4. Disclosure of Your Information We do not share your Personal Data with third parties except as described in this Policy. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. For example, for a relocation, we may share your address with our on-ground logistics partners.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Your Rights under the DPDP Act, 2023 As a user in India, you have the following rights concerning your personal data:
- Right to Access: You have the right to request a summary of the personal data we process about you.
- Right to Correction and Erasure: You can request to correct, complete, or erase your personal data.
- Right to Grievance Redressal: You have the right to a readily available means of registering a grievance with us. Please see the “Grievance Officer” section below.
- Right to Nominate: You have the right to nominate any other individual who, in the event of your death or incapacity, shall exercise your rights.
To exercise these rights, please contact us at privacy[at}shiftraa.com.
6. Data Security We use administrative, technical, and physical security measures to help protect your personal data. We have implemented “reasonable security practices and procedures” as per the Information Technology Rules, 2011, including encryption and access controls, to protect your data.
7. Data Retention We will only retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required for any legal, regulatory, or reporting requirements.
8. Grievance Officer In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Sandeep Prajapati
Email: privacy[at}shiftraa.com.
9. Governing Law and Jurisdiction This policy and your use of this Website are governed by and construed in accordance with the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.